01603 660385 | 28 London Street, Norwich, NR2 1LD

Cancellation Policy and Salon Etiquette

Cancellations and Courtesy

Please note we require 24 hours notice for all cancellations, otherwise 50% of the total treatment price will be charged, either on that day or added to your next appointment with us. Cancellations should be made by calling us on 01603 660385 or by email at info@pampersbeautycentre.com

If you choose not to turn up for your appointment this will also incur a no show fee of 50% of the total treatment price. If you do continually not show up for your appointments booked in we will then take a full deposit for your treatments booked in and you may be unable to book in for the future.

If you are more than 10 minutes late to your appointment we may have to reschedule your treatment depending on your treatment length and/or if your appointment will end at the scheduled time. If we ourselves, for any reason, run over your appointment start time we will endeavour to carry out your full treatment length.

Prepaid Courses 

Some treatments can be purchased in courses, however the full amount must be paid at the beginning of the course. Please note that we do not offer refunds for prepaid courses. We are happy to exchange it for another treatment or offer you money on your account with us, depending on the circumstances. The only exception to this is serious or long term illness, confirmed by a medical certificate. You have a validity of 12 months from date of purchase, unless otherwise stated. 


We request the right to take a deposit for treatments booked in over £40 and/or 1 hour and over in treatment time. These deposits are non-refundable unless we ourselves cannot carry out the full treatment course due to machine fault etc. 


Our Loyalty Points

Loyalty Points cannot be redeemed for cash, sold or transferred. Your Loyalty Points must not be transferred to a third party. Loyalty Points can only be redeemed on certain treatments. Your Loyalty Points cannot be used in conjunction with any other offer or discount or used as part payment towards a treatment. Pampers Beauty Centre reserves the right to without notice: a. terminate the Loyalty Point scheme b. decline to issue Loyalty Points c. withdraw or cancel the Loyalty Points collected d. alter or amend the terms & conditions of the Pampers Beauty Centre Loyalty Points.

Gift Vouchers

Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your Gift Voucher must be handed to the therapist or receptionist at the end of your treatment. We cannot accept Voucher numbers over the phone etc as a payment method, we need the physical copy for our records. You are not under obligation to use the full value of your Voucher during one session. We cannot accept responsibility for lost, stolen or damaged  Gift Vouchers. Gift Vouchers cannot be used to pay for treatments booked online.


It is our objective to ensure that every client is delighted with the services and experience at Pampers Beauty Centre. However, we recognise that on occasion, errors can occur. If this does happen we will try our best to ensure that we make things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are unhappy with the service you received.

We will ensure that all complaints are followed through, documented and when appropriate, action taken to prevent a reoccurrence. The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.

All complaints need to be documented in writing via email to info@pampersbeautycentre.com. Please provide as much detail as possible, including details of your treatment, date, time and nature of your complaint. Your complaint will be assessed and we aim to get back to you within 48 working day hours of receiving your complaint in writing.

Price Alterations

Pampers Beauty Centre reserves the right to alter prices without prior notice.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking, as some treatments may not be appropriate for you.

Noise & Mobile Phones

In the interest of comfort and tranquillity for all our clients, please refrain from talking loudly on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon. Our salon offers a relaxing environment so please keep conversation at a considerate level in respect for other clients having facial and massage treatments etc. 


Unfortunately we cannot accomodate any children or babies in the salon waiting room or treatment rooms whilst you are having your appointment. Please make suitable arrangements for when you are having a treatment at the salon. 


Most credit and debit Cards are accepted. If you do have the correct amount for cash we can accept this method of payment but we unfortunately do not have change. All prices include value added tax at a current rate. Tips for our therapists can only be made in cash.

Patch Testing

Patch testing is required for clients who have never had eyelash and brow tinting, LVL or HD BrowSculpt etc at Pampers Beauty Centre before or if you have not had these treatments since 2020. Some treatments such as IPL and Electrolysis also require a patch test. 

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

Refund Policy – Products

We cannot give refunds on any products that are opened due to personal hygiene and health and safety reasons. You can return a product if it is unopened and in its original packaging. If there is a fault with the product, we will send it back to the supplier for review.

Therapist absence

Unfortunately we may have to cancel your appointments due to therapist/staff illness and emergency. Please rest assured that in such events our first option will be to move your appointment to another therapist on the same day that can accommodate your treatment. In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel or move your appointment.


Website prices and information

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

From time to time we add new/remove treatments to/from our menu. Please check with the salon for treatment updates and prices. Treatment times may vary to booking times. Prices and treatments may change.

Website Payment and Booking

When making an online booking, payment for your treatment is taken in full via Monek, an online payment system with a maximum level of card data security.  All pre-payments for treatments made online via Monek are non refundable.

Appointments made online cannot be moved or cancelled via our online booking system. Please call us on 01603 660385 if you wish to move or cancel your appointment, again please be aware that we cannot issue refunds for treatments booked in online. We can however issue you credit on your account for any treatment that you wish to cancel.

Treatment Aftercare

Please refer to the aftercare given to you after your treatment. Please follow the aftercare stated to maintain results. The results from each treatment will differ from client to client. Further treatments may be required to achieve the realistic results explained in the consultation.




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